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COVID-19 Response

To All TPC Policyholders:

In response to the COVID-19 global health crisis that is affecting all Americans, it is clear that we are no longer operating in a “business-as-usual” environment.

Listed below are some of the ways policyholders can continue to conduct business with us while practicing social distancing and other actions mandated to help slow the spread of the COVID-19 virus:

Whenever possible, our agents should always be the first point of contact. However, we understand that some agents may be overburdened due to current circumstances. The TPC Service Team stands ready to provide additional service support whenever possible.
Our Customer Service Team is fully staffed to accept incoming calls, take payments over the phone, to respond to billing inquiries and more. Call 888-627-1752 to reach TPC directly.
Policyholders can also access their policies online though our policyholder portal called My Key. My Key is designed to allow customers to make payments, view policy documents and print those documents when necessary. If anyone has trouble accessing or creating a My Key account, please contact our Customer Service Team for assistance.
We also stand ready to work with our customers to discuss options with those facing financial hardship as a result of the COVID-19 crisis. If this is affecting you, please contact our Customer Service Team at 888-627-1752 Monday through Friday, 8:30 a.m. to 5:00 p.m. to request hardship consideration.

Our mission is to provide uniquely personal service. During this time of uncertainty, our commitment to providing responsive and compassionate service is more important than ever.

In times of national crisis, we must all pull together and do our best to care for those in greatest need.

Sincerely,

Tom

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What Our Clients Are Saying

Providing quality and prompt service for our policyholders is of the utmost importance for everyone from our Customer Service Team to our Claims Team and we take great pride in the feedback we receive.

We have never filed a homeowners claim before in our years of owning our home. Our adjuster, Jason C. was very understanding, professional and actually took time to explain the process, payments and answered all questions that we had. Highly recommend this company! Customer service is number one with Philadelphia...

Anne W. Easton, PA 18042

During the most recent storm, I experience property damage. I called my insurance carrier and was quickly assigned to Laurie D, she went out of her way to ensure I understood the process. She demonstrated patience and compassion when explaining the process and next steps. Additionally, after giving me very...

Sherwin A. Williamstown, NJ 08094

I have had a last 5 months to forget. During this Covid pandemic so many people have negative memories of the year gone by. One bright memory to remember is the caring, kindness, and efficient attention showed to me by Karen S.  at the Philadelphia Contributorship. I am thankful and...

Yovanny M. East Stroudsburg, PA 18301

We have never filed a homeowners claim before in our years of owning our home. Our adjuster, Jason C. was very understanding, professional and actually took time to explain the process, payments and answered all questions that we had. Highly recommend this company! Customer service is number one with Philadelphia...

Anne W. Easton, PA 18042

During the most recent storm, I experience property damage. I called my insurance carrier and was quickly assigned to Laurie D, she went out of her way to ensure I understood the process. She demonstrated patience and compassion when explaining the process and next steps. Additionally, after giving me very...

Sherwin A. Williamstown, NJ 08094

I have had a last 5 months to forget. During this Covid pandemic so many people have negative memories of the year gone by. One bright memory to remember is the caring, kindness, and efficient attention showed to me by Karen S.  at the Philadelphia Contributorship. I am thankful and...

Yovanny M. East Stroudsburg, PA 18301

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