Back

FAQ

Where can I find Claim information?

Claim information can be found by searching the Claim number in The Key.  

Where do I send proof of repairs or occupancy?

The quickest way to provide proof of repairs is to attach them in The Key. Open the policy file, attach the document and tag your Underwriter team.

Access commission statements in The Key?

Please reach out to your Territory Manager for a copy. Commission statements are not available in The Key.

Who do I contact about a commission issue?

The quickest way to reach our finance department is through your Territory Manager. Reach out to your assigned Territory Manager with any questions regarding commissions.

Do We offer ACH for commission payments?

Yes we do.  Please download the ACH form found below under  “Resources” and send a copy to your Territory Manager. They will work with our internal team to get your information inputted into our system. 

Do we offer Ivan downloads?

Yes we do.  Please download the IVANS form found below under  “Resources” and send a copy to your Territory Manager. 

How do I change the broker of record?

Agent should send the documents to your underwriting team or through the Underwriting Contact Form depending on your team assignment.  This has to be sent PRIOR to the effective date of the policy or you will need to wait until next year.  The ideal time frame for this is about 30-45 days prior to renewal. 

I have misplaced my login credentials for The Key – Who do I contact?

If you forgot your credentials or need a new password, your Territory manager can help you get this information.  Please contact them directly. 

How do I add a new Producer to my agency?

To add a new producer to your agency, please download the Producer Appointment Form linked above.  Have your new producer fill out the form. Please send the completed Producer Appointment Form and any necessary producer licenses to your Territory Manager and they will work with our internal team to get a new user set up.  You will receive the new login credentials directly from your Territory Manager.

Still have Questions? Submit a underwriting documentation inquiry here

What Our Clients Are Saying

Providing quality and prompt service for our policyholders is of the utmost importance for everyone from our Customer Service Team to our Claims Team and we take great pride in the feedback we receive.

I have had a last 5 months to forget. During this Covid pandemic so many people have negative memories of the year gone by. One bright memory to remember is the caring, kindness, and efficient attention showed to me by Karen S.  at the Philadelphia Contributorship. I am thankful and...

Yovanny M. East Stroudsburg, PA 18301

The customer services was great, they listened to me , send the right people to assess the damage of my roof. The adjuster, promptly attended the claim and the check to do the repairs was processed very quickly. I would recommend The Philadelphia Contribution-ship, furthermore they are local and will...

George M. Middletown, DE 19709

We have never filed a homeowners claim before in our years of owning our home. Our adjuster, Jason C. was very understanding, professional and actually took time to explain the process, payments and answered all questions that we had. Highly recommend this company! Customer service is number one with Philadelphia...

Anne W. Easton, PA 18042

I have had a last 5 months to forget. During this Covid pandemic so many people have negative memories of the year gone by. One bright memory to remember is the caring, kindness, and efficient attention showed to me by Karen S.  at the Philadelphia Contributorship. I am thankful and...

Yovanny M. East Stroudsburg, PA 18301

The customer services was great, they listened to me , send the right people to assess the damage of my roof. The adjuster, promptly attended the claim and the check to do the repairs was processed very quickly. I would recommend The Philadelphia Contribution-ship, furthermore they are local and will...

George M. Middletown, DE 19709

We have never filed a homeowners claim before in our years of owning our home. Our adjuster, Jason C. was very understanding, professional and actually took time to explain the process, payments and answered all questions that we had. Highly recommend this company! Customer service is number one with Philadelphia...

Anne W. Easton, PA 18042

See All Testimonials

Obtain a no-obligation quote estimate in less than 3 minutes

Get a Quote
You are using an unsupported version of Internet Explorer. To ensure security, performance, and full functionality, please upgrade to an up-to-date browser.