A preventable electric fire occurs every 10 minutes.
And of all home fires, the most destructive are electrical. Monitoring your home for electrical hazards before they cause a fire has been nearly impossible - until Ting.
What is Ting?
Ting is proven smart home technology that plugs into an outlet and monitors your home for electrical fire hazards - and it's completely free to you.
How does Ting work?
Ting smartly detects precursors to electrical fires across your home before these conditions have a chance to evolve into a fire. A plug-in sensor covers the entire home, and a simple smartphone app keeps you in the know.
Full service protection, at no cost to you.
Ting Sensor
Receive the Ting plug-in sensor, lifetime hardware warranty, and 3 years of fire prevention service - for FREE.
Ting Sensor App
Important alerts and power quality information delivered to your phone through the Ting Sensor App.
Ting Services
24/7 electrical hazard monitoring and a $1,000 labor repair credit for Ting-detected hazards
Get Started in 2 minutes.
All you'll need is a Wi-Fi Connection, a Smartphone, and an active TPC non-tenant homeowner's policy.*
Click the button below to be redirected to the Ting enrollment site.
*The Philadelphia Contributionship Ting program is available in MD, NJ, PA, and VA. To be eligible to participate in the TPC Ting program, you must have an active non-tenant homeowners policy from The Philadelphia Contributionship. Limited supplies available in participating states. Limit one Ting sensor per household/account.
TPC & Ting
TPC is proud to offer the latest in fire safety technology for your home.
Because we don't just insure dwellings - we protect the dreams of the people inside.
Ting Saves Lives
See how real Ting users depend on their Ting sensor to help keep their families and homes safe from devastating electrical fires.
It is scary to think that we had wires inside our wall that were arcing and could have started a fire at any time. Ting identified the hazard and the Ting electrician was able to quickly come in and fix it. My wife and I are grateful that Ting helped keep our family safe.
Matt H., IL
We are so grateful for the Ting Service. It has repaid us many times over and protected our family and home from what could have been a horrible fire. This is amazing technology. We would recommend Ting to anyone who would like peace of mind knowing that Ting is watching over their home's electrical system.
Matt D., VA
I am so thankful someone invented this! I live in a 40 year old town home and have had numerous electrical problems over the years and in the recent past (inappropriate surges, brownouts, flickering, blackouts, etc.) I'm REALLY glad to have this new TING technology to give me more peace of mind! I have desperately been waiting for something like this!
Jennifer B., TX
FAQs: TPC Ting Program
What is the Ting service offered by TPC?
TPC's mission is to keep families and homes safe. As part of that mission, TPC has partnered with Ting. Ting is proven to help prevent electrical fires, which are some of the most devastating types of house fires. Ting includes a simple, secure, smart plug-in sensor and 3 years of electrical fire monitoring service to policyholders for free.
Do I have to pay for Ting?
TPC is offering a Ting device and three-year monitoring service to policyholders for free. After the initial three-year service period, TPC will communicate any potential program updates. You will never be required to pay for Ting.
Does TPC offer a discount on my policy premium?
TPC offers Ting to qualified policyholders for free. A policy premium discount is not available at this time.
Does using Ting impact my insurance coverage or premium?
No, using Ting will not impact your insurance coverage or premium.
FAQs: About Ting
How easy is it to install Ting?
It is very easy! It typically takes 2 minutes to install and activate the service. Ting is designed to be entirely do-it-yourself (DIY), no matter your technology comfort or skill level. Simply download the Ting Sensor app from the Google Play Store or iOS App Store and the Ting Sensor app will guide you through the setup process.
What do I need to install Ting in my house?
A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. NOTE: The Ting Sensor app is not compatible with desktops or laptop computers.
Why does Ting require a smartphone?
The Ting Sensor app must be installed and active throughout your Ting Service period to: (1) install the Ting sensor and (2) keep you informed of important electrical events and electrical fire hazards in your home. The Ting Sensor app must be installed on a smartphone or compatible smart device.
Why does Ting require Wi-Fi?
Ting is a connected, smart home system and service. Your Ting sensor requires a Wi-Fi connection to communicate electrical hazards to Ting's secure servers. A constant Wi-Fi connection is also required to keep the sensor software secure and up to date.
When should Ting be installed?
Ting should be installed within 10 days of receipt to start protecting your family and home.
Can I use the Ting sensor without the service?
No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting Sensor app is required for installation of the Ting sensor and keeps you in the know after you've activated your Ting service. Most importantly, if a fire hazard is identified, the service includes access to the Ting Fire Safety team who will lead you through every step to resolve the hazard and keep you safe. The Ting service also includes a $1,000 Ting Credit to support fire hazard remediation.
What does the Ting Sensor monitor?
Ting monitors your electrical system and what's plugged into it for the main precursors to electrical fires micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.
Ting does not contain any other technology such as microphones, cameras, or motion detectors.
Does Ting generate false alarms?
Over the past several years, with nearly a half million homes protected and billions of monitoring hours, Ting's false alarm rate is effectively 0%. Ting helps prevent potentially devastating fires in dozens of homes across the U.S. each day. This means when Ting detects unusual activity, it is real.
If no hazards are detected after installing Ting, why keep the service?
No hazards on Day 1 is always a good thing. Whether your home is old or new, electrical hazards can develop at any time from age, use, wear, deterioration, vibration, DIY projects, water leaks, and so on. And, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption, the addition of appliances or devices in your home, and other factors. In many cases there are no signals that would be seen by the homeowner prior to a fire developing. By keeping Ting installed, your electrical network is consistently monitoring for any hazards that may appear over time.
What happens if Ting identifies a hazard in my home?
If Ting detects a fire hazard in your home, you will receive: (1) an App Notification, (2) a personal text from a Ting Fire Safety Engineer, (3) a personal phone call from a Ting Fire Safety Engineer, and (4) a personal email. While we hope that you never receive a Ting fire hazard notification, if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger.
When a fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard that Ting has identified along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. The Ting Remediation Credit will cover up to $1,000 of the electrician's service, which usually will cover all costs.
What is an 'authorized contractor'?
The Ting service works with an extensive network of authorized independent licensed electricians across the United States trained to find, diagnose, and fix the types of hazards that Ting identifies. All authorized electricians are professionally licensed, provide electrical services in your local area, and have been trained on how Ting works. Except for administering your Ting remediation service, no authorized electricians are compensated by Ting. If and when a Ting electrician is needed to mitigate a fire hazard, rest assured that their sole purpose is to find and fix an electrical hazard before it can ignite a fire in your home. When the electrician is onsite at your home, they will be coordinating with the expert Ting Fire Safety Team to ensure the visit is as efficient as possible and the hazard is found and fixed.
Do all hazards identified by Ting require a licensed electrician for mitigation?
In many cases, remediation of the hazard simply means stopping the use of a failing or faulty device, such as a heating blanket, laptop power supply, sump pump, lamp, space heater, or pet feeder (all of these are real examples, among many more). In other cases, a hazard may require professional remediation. If needed and with your approval, an electrician will be scheduled to visit your home and work with the Ting Fire Safety Team to find and fix the specific hazard.
Can I use my own electrician?
If service is required to repair a Ting-identified fire hazard, you have the right to use your preferred licensed electrician. In this case, it is required that your own electrician contact and coordinate with the Ting Fire Safety Team prior to visiting your home in order for the Ting Service Credit to be applicable.
What is Ting's involvement during on-site repairs?
Ting utilizes special remote diagnostic tools along with real-time data from your Ting sensor during on-site service. A Ting Fire Safety Team engineer moderates the diagnostic process via phone consultation with the on-site electrician to verify the specific hazard has been found and fixed. Ting Fire Safety Team support ensures the electrician's visit is efficient.
Is the process different if Ting advises that remediation is needed 'outside' my home?
Yes. If an electrical fire hazard is known to be on your electrical service’s utility side, your utility provider is ordinarily responsible for the repair and associated cost. In this case, the Ting Fire Safety Team will provide you with guidance on how to engage your utility and get the required attention for your home’s electrical supply and connection to your utility provider’s electric distribution system.
Will Ting alert me if a circuit breaker trips?
No. A breaker typically trips when there is a "short" or overload condition in a circuit's wiring. In this case, the circuit breaker is the safety mechanism. Ting is not designed to detect short circuits which can cause breakers to trip. Remember, if your breaker keeps tripping, do not reset it; contact a qualified electrician.
I have more than one 'main' panel in my home. Does TPC cover a sensor for each one?
The large majority of homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. If your home happens to have more than one main electrical panel as described here, an additional Ting sensor would be required for each additional main panel. Contact the Ting Customer Care Team at help@whiskerlabs.com for more information to determine the appropriate plan of action. If Whisker Labs determines you need an additional Ting sensor, TPC will cover the additional sensor and monitoring.
FAQs: Security & Privacy
Is my smartphone's location used by the Ting Service?
The Ting Sensor app uses your smartphone's location one time only, during installation, to validate the address for your Ting Service. After that, your phone's location is not required for Ting to operate. The precise location where Ting is installed is very important to ensure the Ting Service is accurate as local weather and utility grid information are used to identify certain fire hazards.
What Ting data is shared with TPC?
Following Ting activation, electrical events detected by your Ting sensor are shared with TPC. If a fire hazard is identified, a summary of the hazard is shared with TPC.
What information is shared and with whom beyond TPC and Ting?
Ting only shares data required to deliver the Ting service. Otherwise, none of your personal information or sensor data is shared to 3rd parties. If professional remediation is required for an identified hazard in coordination with you, Ting shares your name, address, and phone number with the Ting-authorized electrician to facilitate scheduling the on-site repair. When an electrical fire hazard is identified to be originating from your Electric Utility, the Ting Fire Safety Team may share a summary of Ting sensor data with your Utility to support their effort to fix the hazard that resides outside your home. In severe cases, or in wildfire-prone areas, Ting may also share anonymized Ting data across a region with First Responders to support mitigation and response efforts.
Please see the Ting privacy policy here for more details.
Is Ting secure?
The Ting sensor, the Ting Sensor app, and the Ting servers undergo regular, vigorous vulnerability and penetration tests by an independent, accredited 3rd party security firm.