During the most recent storm, I experience property damage. I called my insurance carrier and was quickly assigned to Laurie D, she went out of her way to ensure I understood the process. She demonstrated patience and compassion when explaining the process and next steps. Additionally, after giving me very detailed instructions, she followed up with me on several emails to ensure that all my concerns were addressed. This was some of the best customer service I experience during this difficult time. She even followed up with all parties involved on my behalf. Amazing service! I cannot express how much she has placed my mind at ease. In today’s day and age, it’s good to know this level of customer service still exists. Excellent job Laurie.