Submit a Claim

While hoping that claims are few and far between, we know that the claims experience is when an insurance relationship is put to the test. At The Philadelphia Contributionship, our claims mission is to understand the impact unforeseen events have on you, to provide access to prompt emergency service, followed by a fair and timely settlement of every claim. To find out more about our unique claims service, click here.

This is when we are needed most—and when we fulfill our promise.

TPC clients can report claims to us at any time, 24/7 through a variety of means—including phone, fax, email, and messaging in the My Key portion of our secure policy management system, or my using the form below.

Important Information in the Event of a Claim:

• Notify us immediately when you sustain damage to your home; failure to report promptly and preserve evidence may be detrimental to the process & may affect your coverage.
• Protect your property from further damage and make reasonable repairs. Please document this information with photos and receipts.
• Please do not dispose of any items until we inspect your loss. You may move the items in order to minimize your damage.
• If a lawsuit is filed against you, please send us the documents immediately as they are time sensitive.
• If a person is injured on your property, please notify us as soon as possible so that we may investigate the claim promptly and thoroughly. Be sure not to alter the scene.
• Fully cooperate with us during our investigation and resolution of your claim.

Preferred Contractor Network:

For your convenience, The Philadelphia Contributionship provides a list of fully insured and skilled restoration professionals whom we utilize in assisting with emergency service and home repairs during your claims process. All vendors in our preferred contractor network will warrant any work they perform for a period of 5 years. You may also wish to consider these contractors for unrelated claims repairs to your home if you are unsure of whom to hire for reconstruction.

Please note that you are under no obligation to use one of our preferred contractors for your home repair or emergency services. By providing this list of contractors, The Philadelphia Contributionship does not intend to waive any provision or condition of your insurance policy.

To view our preferred contractor network click here.

To report a non-emergency claim:

By phone: 800-269-1409
By fax: 215-627-8871
By email: Please use the form below
Or, via the customer portal My Key

If a claims emergency occurs after regular office hours, call 800-269-1409, and you will be directed to our “on call” claims adjuster who will be able to help you.

Whether you choose to work through your TPC agent to file and manage your claim or come to us directly, our claims team is here to help you.