New and Noteworthy

Claims Clerk

We currently have an opening in the administrative unit of the Claims department for a Claims Clerk.  This is a full time position that will involve answering the claims phone line, taking reports of new claims and entering them into The Key and providing administrative support to the department.



Position Responsibilities:

  • Ability to handle high volume phone intake with data entry for the First Notice of Loss.
  • Process loss payments in the system and match payments with estimates and mail checks.
  • Working knowledge of Microsoft Office Suite especially Excel and Word.
  • Ability to be flexible and easily adapt to changing systems and technology.
  • Assists administrative supervisor with creating and maintaining spreadsheets and other claims department records.
  • Special projects as assigned.

Hiring Requirements:

  • High school graduate or equivalent, with preference for a business education.
  • Minimum of one (1) year of work experience, preferably in the insurance industry or customer service center.
  • Must be proficient in Microsoft Office (especially Word and Excel).
  • Must have superior communication skills, including professional phone manner and the ability to deal effectively with difficult customers.
  • Must have a strong ability to multi-task.
  • Must be organized and detail oriented with the ability to adapt to changing technology.
  • Must demonstrate superior customer service skills.
  • Must be willing to work in a team environment.
  • Bi-lingual (Spanish) skills are strongly preferred.